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Standing Up Your Product Help Desk Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively. |
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Advice for New Leaders One of the more challenging tasks for a new leader is joining a new organization. There is an interesting balance that must be struck in making it clear that there’s a new sheriff in town without being disrespectful or dismissive of your predecessor and the organization they established. Here's how to get it right. |
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8 Mistakes Managers Make when Working with Remote Teams When managing a remote team, usual practices apply, but there are some additional considerations you should think about. You need to be sure not to make any blunders that would affect the productivity and happiness of your staff. Here are eight common mistakes managers of remote teams make that you should try to avoid. |
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Maintaining Technical Excellence: A Slack Takeover with Jeff Payne Thought leaders from the software community are taking over the TechWell Hub for a day to answer questions and engage in conversations. Jeff Payne, the CEO and founder of Coveros, hosted this Slack takeover, discussing agile transformation, automating documentation, and how leaders can maintain technical excellence. |
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Don’t Fall Victim to the Fundamental Attribution Error Before jumping to a conclusion about a particular situation, try to see circumstances from the other person’s perspective. Consider possible explanations for the person’s behavior that are based on the situation, not the person’s character. Work runs more smoothly when you assume actions have a good and logical reason. |
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Drafting the Right Software Professional for Your Fantasy Team Teams are systems made up of individuals with different strengths and weaknesses. When people are cooperating on a team—whether in software development or football—sometimes those strengths and weaknesses can be complementary, and other times they can be out of alignment. Be sure to draft the player your team needs. |
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Alleviate Employees’ Stress through One-on-Ones Simply having one-on-ones because they’re expected is not enough to realize their potential. To make one-on-ones effective, as the manager, you’ve got to be available, prepared, and engaged. It has to be more than a one-way status update. Here's how to use these meetings to promote trust, growth, and creativity. |
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Beware the Bad Apple: 3 Types to Watch for on a Team We all know some obvious personality types that can be less than ideal to work with. However, there are other personality traits you may want to beware of as well. Although these characteristics may seem perfectly harmless on the surface, in excess they can be just as dangerous to a project as the more glaring types. |