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How to Give Tough Feedback It's not easy to give tough feedback. But delaying, withholding, or sugarcoating critical feedback is ultimately a disservice—to the individual, the team, and the work involved. Giving timely, constructive feedback is one of the most important roles of any manager. Here’s how to handle these delicate situations. |
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The Black Swan Myth Actually Devalues Expertise People love to hear how someone with no formal training solved a problem that stumped experts because they weren't tainted by years of experience. These "black swan" stories are the exception, though, not the rule, and they can be dangerous because they trivialize hard work and study. Most times, you want an expert. |
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6 Ways to Build Strong Relationships on Your Project Team When you form a new team to tackle a major project, the project's success hinges not just on the technical savvy of the team members, but also—and especially—on how well the team members get along. How everyone communicates and collaborates can make or break your project. Here's how to build strong team relationships. |
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To Be a Good Leader, Become a Better Servant Wanting to serve others—not wanting them to serve you—is one of the best signs of an effective leader. Being a leader is also not about doing more of the work or being the most technical person on your team. Rather, it's actually about giving up some of your work to help others grow. Here's what else good leaders do. |
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Beware Confidence Masquerading as Competence Self-confidence is essential to tackling difficult problems. Where we need to be careful is not being falsely overconfident. What’s behind that overconfidence can either help or hinder your solving issues and achieving a good result. Here's how to make sure that confidence is backed up by competence in your team. |
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Are Headphones Hindering Your Office Communication? With all the chatter going on in offices, people often turn to headphones to block out the noise and be able to concentrate. Noise-canceling headphones block out distractions, but they can also block out communication. It may be a good idea to set some boundaries for their use so employees can still collaborate. |
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Brain Hacks to Engineer an Agile Transformation When we are presented with a decision, the subconscious determines what we’re most emotionally comfortable with, then fills in the gaps to justify choosing it. In other words: Our brains lie to us. Then how can we ever get out of our comfort zone? Believe in change and take an agile approach to incremental adoption. |
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Standing Up Your Product Help Desk Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively. |
