Some people say “agile/Scrum,” as though they’re the same thing. They're not! Scrum is just one way to approach agile. Johanna Rothman defines each concept and also addresses kanban and Extreme Programming, two more approaches. Don't write off agile until you've explored different ways it could work for you.

Everyone wants to accelerate the application development process. Agile has done a lot to help, but going faster without understanding whether we are going in the right direction has a significant risk of us getting lost. To really achieve development velocity, you need to understand agile in a pragmatic way.

If people have a positive customer experience, they tell a few friends, but if they have a negative one, they tell everyone—and now that social media have made sharing so easy, no flaw, delay, or mistake seems too small to complain about. More than ever, it's important to create positive customer experiences.