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Testing Customer Touchpoints When testing a product, it can be easy to neglect how support processes such as call verifications, email communication, online chat, and service request processes function. But these touchpoints go a long way toward defining customer experience and an organization in general. How can you improve? |
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What's in the Fall 2015 Issue of Better Software Magazine? For the first time, the cover of Better Software magazine showcases two articles. The dual features are about the new ISO 29119 software quality standard—one pro, one con. Reading both points of view will make you think about what your organization is doing to adopt quality standards. |
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The Security Risks of the Internet of Things The Internet of Things is making life easier, but is it making it more secure? If you take into account that hackers can remotely control Chrysler automobiles that are connected to a network, the answer seems to be no. If this is where our world is headed, how should we think about security now? |
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Ignore the Data at Your Own Risk At work, the evidence of something worth paying attention to is often front and center, and yet we dismiss it. If you ignore the data—negative survey results, team member absences, an increase in bugs, stakeholders who repeatedly miss meetings, etc.—you could be overlooking signs of trouble. |
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Autocorrect Fail! The Much-Needed Evolution for This Technology One feature many of us rely on daily is autocorrect. We have all probably experienced the positive and negative sides of autocorrect, and from our experiences with the negative, there are some elements and features we should consider to improve the future evolution of this technology. |
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Are You a Victim of Ubiquitous Computing? Ubiquitous computing—anywhere, anytime computing—is on the rise. And while the benefits of anywhere, anytime computing are numerous, there are new and invisible risks that cannot be ignored. Rajini Padmanaban looks at ubiquitous computing and its effect on society. |
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Retail Shoppers Experience Internet of Things Among the latest and largest companies to hop on the Internet of Things fast train, Target announced the opening of the 3,500 square-foot Target “Open House” in San Francisco’s Metreon shopping center to demonstrate how everyday devices connected to the Internet can make life better for consumers. |
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Virtual Reality: A Game-Changing Technology for Sports You may think that virtual reality (VR) was created to be primarily used for entertainment, but its use across a number of disciplines is steadily on the rise. Bharathan Venkateswaran highlights the recent use of VR in sports—for coaching and training, advertising, and the viewing experience. |
