Naomi Karten

Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and keynotes to more than 100,000 people internationally. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. She is a regular columnist for TechWell.com. When not working, Naomi's passion is skiing deep powder. Contact her at [email protected] or via her Web site, www.nkarten.com.

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All Stories by Naomi Karten

How to Offer Help in a Way That’s Actually Helpful

When you see a coworker who’s stuck or upset, it’s natural to ask, “What can I do to help?" But this can be the wrong thing to do because the question, though well-intended, is too vague. It puts the burden on someone who is already stressed to identify the possible ways you might help. Here's what you can do instead.

The Key to Avoiding Procrastination

If you have a task you've been putting off, dividing it into small chunks is a good idea. But the real key to overcoming procrastination is just getting started. Once you begin, you’ve built momentum and are likely to keep going, doing a little more until you’ve made good progress—and maybe even completed the job.

Make a Point of Appreciating Others—and Yourself

Offering appreciation is an easy yet powerful way to acknowledge a coworker’s efforts. It’s one of the best ways to say thank you. There are many ways to show appreciation, including verbally in person, over the phone or by email, or writing a note. And while you're at it, reflect on what you appreciate about yourself.

Becoming a Charismatic Leader

Charismatic leaders can accomplish some things that may be more difficult for leaders who aren’t charismatic: They can sell the vision in a way that makes people buy into the possibilities. They can inspire people to do their best and thereby achieve results that other leadership styles can’t do as readily.

Recognizing and Reversing a Culture of Blame

A culture of blame is one in which people are reluctant to accept responsibility for things that go wrong. Finger-pointing becomes an automatic response. It's nearly impossible for one person to reverse a culture of blame alone, but it is possible to demonstrate on a small scale what appropriate behavior looks like.

How to Dissuade Your Boss from Making a Bad Decision

If your boss is about to make a decision that you think is a bad one, it's important to be mindful of how you address your concerns. Even if all your points are valid, if you make them in a brash or condescending manner, it won't matter. Here are some tips for dissuading your boss from a bad choice in an effective way.

The Benefits of Thinking on Your Feet—Literally

Most articles and research about avoiding prolonged sitting and doing more work while standing have focused on the physical health benefits of periodic standing, particularly if you have a desk job. But there are also mental benefits. Standing and walking improve attention, memory, and other cognitive skills, too.

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