Key-person dependency risk is when only one person on your team possesses certain business-critical abilities or knowledge—so if that person leaves, you're in trouble. The first step of mitigating that risk is taking stock of your team members and their skills. Decide what's important, and train or hire accordingly.

We use test design techniques to answer the questions “What do I need to test?” and “What tests should I perform?” We try to ensure test coverage during test automation too, except that choosing poorly creates slower builds and unreliable information about product quality. Here are some guidelines for test selection.

Much time has been spent examining the project manager’s role in IT project success, but the role and duties of project sponsors are often overlooked—even though sponsors are an essential element of success (and failure). Here are ten rights and obligations a project sponsor should perform to improve project success.