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The Importance of Customer Feedback to Building the Right Product Customer feedback helps you adapt to what the customer finds valuable, ensuring you are building “the right product.” But many projects don't invite customers to iteration reviews; many don't conduct iteration reviews at all. If customers aren't giving feedback about your demos, then what are you adapting to? |
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How Can We Get More Business Value Out of Software Development? CIOs and software development managers can tell you what the budget is for a particular project. But what about the value delivered by a software project? Does your organization make that consideration? The Value Visualization Framework can help you define and track that important factor. |
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Play Biofeedback Video Games to Learn to Chill Breathing techniques, meditation, and yoga are all ways people use to cope with stress. But instead of going to your happy place, how about learning to chill by kicking back and playing video games? A first-person biofeedback game helps players practice techniques to manage stress and control anxiety. |
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What's More Important: Mobile App Performance or User Experience? More and more, users are expecting increasingly responsive apps on day one, and if certain actions take just a single second longer than what they feel is justifiable, the app could be uninstalled before it’s ever really given a chance. But more complex apps might just be slower. Which is the priority? |
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Performing Competitor Analysis in Product Development Competitor analysis is an assessment of the strengths and weaknesses of current and potential competitors of the product you’re developing. Analyzing competitors' offerings in regards to various areas, functions, and features can help you design a product that will fill a void and be a hit with customers. |
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The Increased Use of Technology during the 2015 NFL Season With the NFL season in full swing, the fervor in sports technology has only strengthened, and this season will serve as a live trial bed for several new apps to make their entry into the market. Rajini Padmanaban examines the increased use of technology by players, coaches, leagues, and end users. |
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Why Problems Are Good Many large enterprise technology systems have suffered incidents that had significant impact to the customers as well as the firm itself. But experienced IT professionals know that learning from our mistakes is good, and so, too, is harnessing the lessons learned from a serious incident or problem. |
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Testing Customer Touchpoints When testing a product, it can be easy to neglect how support processes such as call verifications, email communication, online chat, and service request processes function. But these touchpoints go a long way toward defining customer experience and an organization in general. How can you improve? |