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What Not to Do if You Want Satisfied Customers You may think that overperforming would ingratiate you to your customers. But customers don't always want you to go above and beyond—often, they just want what they asked for. Don't fall for this common misconception. The trick to customer satisfaction is delivering just what they want—and good communication. |
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Transparency Could Transform Your Company Transparency is a core Scrum value because it ensures everyone involved on a project has a common understanding of goals, progress, and deliverables. But what about extending transparency to the whole company, sharing revenue and client-related numbers, strategic product plans, and even individual salaries? |
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How to Feel (a Little) Less Rushed and Overwhelmed If you're one of the people who pretty much constantly feels rushed and overwhelmed, there are ways to cope. It's a good idea to ask yourself whether the stress is really necessary, and if it is, you can learn to become aware of when you're overwhelmed so you can cut back on the causes and gain some control. |
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Agile Transformations Are All about Being Uncomfortable If you’re hoping to become agile, you have to get uncomfortable before you break through and find your stride. Agile is all about growth, and in order to grow, you have to adopt new concepts, practices, and techniques that will force you to change what you’re doing in a way that might not come easy. |
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Apply Design Thinking and Agile Principles to Your Life Changes The challenges people face when trying to make changes in their lives are similar to those faced by engineers and designers when developing novel products. Using design thinking, you can learn to work within limits, see how the choices you make affect your situation, and iterate until you find your direction. |
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When Giving Presentations, Weed Out the Wordiness Sitting through a presentation that features text-filled slide after boring slide can be an eye-straining, headache-inducing experience. If you really want to engage your audience, opt for more photos and graphs, limit the bullet points, and make your presentation about more than what's on your slides. |
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Signs You May Be Working in a Toxic Culture Certain patterns of behavior define a toxic culture, including an us-versus-them mentality, the pervasiveness of rumors and gossip, and an emphasis on making your numbers no matter what it takes. A pattern of several of these indicators suggests toxicity. Read on for more indicators to look out for. |
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So, You Want to Be a Software Tester? Here’s How to Get Started Testing is a field that invites people from diverse backgrounds, so there's no one path to get into the role. But with the catch-22 of needing a job to get experience but needing experience to get a job, how do you break into software testing? Justin Rohrman has advice for anyone wanting some test experience. |
